> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Centralized team inbox for managing WhatsApp conversations

## Revenue Inbox

The Revenue Inbox (Team Inbox) is your centralized hub for managing all WhatsApp conversations across your sales and support team.

### What is Revenue Inbox?

Revenue Inbox lets you:

* **Monitor all team conversations** in one place
* **Identify unreplied and critical chats** using AI-powered detection
* **Track response times** and team performance
* **Assign conversations** to team members
* **Filter by labels, funnels, and priority**

### Accessing Revenue Inbox

<Steps>
  <Step title="Open Eazybe Workspace">
    Go to [workspace.eazybe.com](https://workspace.eazybe.com) or click the Organization button in the extension
  </Step>

  <Step title="Click Team Inbox">
    Select **Team Inbox** from the left sidebar
  </Step>

  <Step title="View Conversations">
    See all synced WhatsApp conversations from your team
  </Step>
</Steps>

### Key Features

<CardGroup cols={2}>
  <Card title="Unreplied Detection" icon="clock">
    AI automatically identifies chats awaiting response and prioritizes them by urgency
  </Card>

  <Card title="Hot Lead & Escalation Detection" icon="fire">
    Detect critical conversations with keywords like "urgent", "cancel", "refund" and high-value customers
  </Card>

  <Card title="Labels & Funnels" icon="tags">
    Organize conversations with custom labels and track leads through sales funnels
  </Card>

  <Card title="Team Assignment" icon="users">
    Assign conversations to specific team members for accountability
  </Card>

  <Card title="Response Time Tracking" icon="stopwatch">
    Monitor how quickly your team responds to customers
  </Card>

  <Card title="Performance Analytics" icon="chart-line">
    Track team performance with detailed metrics
  </Card>
</CardGroup>

### Who Can Access?

| Role    | Access Level                          |
| ------- | ------------------------------------- |
| Admin   | Full access to all team conversations |
| Manager | Access to team members' conversations |
| Agent   | Access to own conversations only      |

<Info>
  Conversations are synced from WhatsApp to Revenue Inbox based on your [Backup & Sync](/revenue-inbox/backup-sync) settings.
</Info>