> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation States

> Understanding open, resolved, and expired conversation states

## Conversation States

Every conversation in Revenue Inbox has a state that indicates its current status.

### State Types

| State         | Icon | Description                             |
| ------------- | ---- | --------------------------------------- |
| **Open**      | 🟢   | Active conversation awaiting response   |
| **Resolved**  | ✅    | Conversation marked as complete         |
| **Unreplied** | 🔴   | Customer message awaiting team response |
| **Expired**   | ⏰    | WABA 24-hour window closed              |

### For Extension Users

If you use the Eazybe Chrome extension only:

* **No time limits** on replying
* Messages sync from WhatsApp Web
* Send any message type anytime

### For WABA Users

If you have a WhatsApp Business API account:

#### The 24-Hour Service Window

When a customer messages you, a 24-hour window opens:

| Window Status          | What You Can Do           |
| ---------------------- | ------------------------- |
| **Open** (within 24h)  | Send any message freely   |
| **Closed** (after 24h) | Must use Message Template |

<img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589309753.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=525d7f855caec30139b4e654fc77de7a" alt="Window Open - Free messaging" width="1918" height="907" data-path="images/1589309753.png" />

<img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589300920.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=fb9097eefa604d2666a97a6c5d2a0482" alt="Window Closed - Template required" width="1918" height="907" data-path="images/1589300920.png" />

### Marking Conversations Resolved

1. Open the conversation in Team Inbox
2. Click **Mark Resolved** or the ✅ icon
3. Conversation moves to Resolved filter

<Info>
  Resolved conversations can be reopened when the customer sends a new message.
</Info>