> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup & Sync

> Sync WhatsApp chats to Team Inbox and CRM

## Backup & Sync

Eazybe automatically backs up WhatsApp conversations to your Team Inbox and connected CRM.

### Extension Backup

For Chrome Extension users:

<Steps>
  <Step title="Click Backup & Sync">
    In the Eazybe sidebar, click the **Backup and Sync** button
  </Step>

  <Step title="Select Labels">
    Choose which labels to sync to Team Inbox:

    * Select specific labels, or
    * Select "All labels"
  </Step>

  <Step title="Save Settings">
    Click **Save** to apply
  </Step>

  <Step title="View in Team Inbox">
    Click **View chats in Team Inbox** to open the workspace
  </Step>
</Steps>

### What Gets Backed Up

| Content       | Backed Up |
| ------------- | --------- |
| Text messages | ✅ Yes     |
| Images        | ✅ Yes     |
| Documents     | ✅ Yes     |
| Voice notes   | ✅ Yes     |
| Contact cards | ✅ Yes     |
| Location      | ✅ Yes     |

### CRM Backup

Chats are also backed up to your connected CRM:

| CRM         | Backup Location           |
| ----------- | ------------------------- |
| HubSpot     | Contact Activity Timeline |
| Zoho        | Notes / Activity          |
| Salesforce  | Activity History          |
| LeadSquared | Activity History          |
| Bitrix24    | Timeline                  |

### Cloud Backup

For 24/7 backup even when laptop is closed:

1. Subscribe to **Teams Plan**
2. Go to Workspace → Organization
3. Click **Start Connection** for Cloud
4. Scan QR code with WhatsApp mobile app
5. Cloud icon turns green when connected

<Info>
  Cloud backup syncs chats every 3 minutes, even when your laptop is closed.
</Info>

### Sync Settings by Label

Control which chats sync to CRM:

1. Click **Backup and Sync** in sidebar
2. Click on your CRM (e.g., HubSpot)
3. For labels you don't want synced, click **Don't Sync**
4. To re-enable, click **Sync**

<Warning>
  Initial sync includes last 3 days of chat history. Future messages sync every 3 minutes.
</Warning>