> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Replies

> Create and use pre-written message templates for faster WhatsApp communication

## Overview

Quick Replies let you save frequently used messages that can be sent with a single click. Stop typing the same responses over and over - save them once and reuse them forever.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/eazybe/images/1714150184-Screenshot+2025-09-08+at+10_16_29%E2%80%AFAM_spotlight.png" alt="Quick Reply Button" />
</Frame>

## Creating a Quick Reply

<Steps>
  <Step title="Open Quick Replies">
    Click the **Quick Reply** button in the Eazybe sidebar
  </Step>

  <Step title="Enter Details">
    * Give your quick reply a descriptive **name**
    * Type the **message content** you want to save
  </Step>

  <Step title="Set Visibility">
    Choose who can see this quick reply:

    * **Personal** - Only visible to you
    * **Shared** - Visible to your entire organization
    * **Shared with Team** - Visible only to specific teams
  </Step>

  <Step title="Add Enhancements (Optional)">
    * **AI Rephrase** - Use AI to improve your message
    * **Voice Note** - Record an audio message
    * **Attachment** - Add a file (max 20MB)
  </Step>

  <Step title="Save">
    Click **Create** to save your quick reply
  </Step>
</Steps>

## Using Quick Replies

### Method 1: Quick Reply Button

1. Open any WhatsApp chat
2. Click the **Quick Reply** button
3. Select the reply you want to send
4. Message is instantly inserted

### Method 2: Keyboard Shortcut

1. Type `/` in the message field
2. Start typing the quick reply name
3. Select from the autocomplete list
4. Press Enter to send

## Quick Reply Options

| Option                  | Description                                    |
| ----------------------- | ---------------------------------------------- |
| **Edit Before Sending** | Review and modify the message before it's sent |
| **Personal/Shared**     | Control visibility within your organization    |
| **AI Rephrase**         | Get AI suggestions to improve your message     |
| **Attachments**         | Include files, images, or voice notes          |

## Best Practices

<CardGroup cols={2}>
  <Card title="Use Variables" icon="code">
    Include `{name}` or `{company}` placeholders for personalization
  </Card>

  <Card title="Organize by Category" icon="folder">
    Name quick replies with prefixes like "Sales:", "Support:", "Follow-up:"
  </Card>

  <Card title="Keep It Human" icon="heart">
    Don't make messages sound robotic - personalize where possible
  </Card>

  <Card title="Update Regularly" icon="arrows-rotate">
    Review and refresh your quick replies monthly
  </Card>
</CardGroup>

## Examples

### Sales Follow-up

```
Hi {name}! 👋

Following up on our conversation about {product}. 
Did you have any questions I can help answer?

Looking forward to hearing from you!
```

### Meeting Confirmation

```
Hi {name},

This is a reminder about our meeting scheduled for {date} at {time}.

Please let me know if you need to reschedule.

Best regards
```

### Thank You Message

```
Thank you for your order! 🎉

Your order #{order_number} has been confirmed and will be processed shortly.

If you have any questions, feel free to reach out.
```

## FAQ

<AccordionGroup>
  <Accordion title="Is there a limit to how many quick replies I can create?">
    No, there's no limit. Create as many as you need for different scenarios.
  </Accordion>

  <Accordion title="Can I edit or delete quick replies later?">
    Yes, you can edit or delete any quick reply at any time from the Quick Replies panel.
  </Accordion>

  <Accordion title="What's the file size limit for attachments?">
    Attachments in quick replies are limited to 20MB, and only one file can be attached per quick reply.
  </Accordion>

  <Accordion title="Can I share quick replies with my team?">
    Yes! When creating a quick reply, select "Shared" for organization-wide access or "Shared with Team" for specific teams.
  </Accordion>
</AccordionGroup>