> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Template

> Learn how to create and manage WhatsApp Message Templates to send broadcasts or initiate conversations with WABA

This guide explains how to create and use Message Templates to send a broadcast (or initiate any conversation) with WABA.

## What is a Message Template?

A Message Template is a pre-approved message format that allows you to send outbound notifications or start conversations with your customers. Every template must be submitted to Meta for approval to prevent spam and ensure high-quality communication.

<Info>
  Message Templates are required for initiating conversations outside the 24-hour messaging window or sending broadcast campaigns.
</Info>

## How to Create a Message Template

<Steps>
  <Step title="Access Templates Page">
    Navigate to the **Templates** section within your Eazybe dashboard.

    <img src="https://mintcdn.com/eazybe/tecie6w1d2Y98Bjt/images/1589150371.png?fit=max&auto=format&n=tecie6w1d2Y98Bjt&q=85&s=b9d6b66961296bdef5ed197131bf9d7b" alt="Templates Page" width="1918" height="906" data-path="images/1589150371.png" />
  </Step>

  <Step title="Create New Template">
    Select the **Create Template** button to begin.

    <img src="https://mintcdn.com/eazybe/tecie6w1d2Y98Bjt/images/1589152450.png?fit=max&auto=format&n=tecie6w1d2Y98Bjt&q=85&s=0855fd13e1fa6a7237d239048cf75e20" alt="Create Template Button" width="1918" height="907" data-path="images/1589152450.png" />
  </Step>

  <Step title="Fill in Template Details">
    Complete the following fields:

    <img src="https://mintcdn.com/eazybe/tecie6w1d2Y98Bjt/images/1589154268.png?fit=max&auto=format&n=tecie6w1d2Y98Bjt&q=85&s=5b3a91ed5c95e36f41606156c8060b0d" alt="Template Configuration" width="1917" height="902" data-path="images/1589154268.png" />

    * **Template Name:** A unique, lowercase name with underscores (e.g., `christmas_offer_v2`)
    * **Category:** Select the message type:
      * **Marketing** - Promotional messages and offers
      * **Utility** - Transactional messages like order updates
      * **Authentication** - OTPs and verification codes
    * **Language:** Choose the template language

    ### Optional Components

    * **Header:** Add text, image, video, or document at the top
    * **Body:** This is the main text of your message
    * **Footer:** Short text line at the bottom
    * **Buttons:** Add up to two buttons - Quick Replies (e.g., "Yes," "No") or Calls to Action (e.g., "Visit Website," "Call Us")

          <img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589158457.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=9b624b199f375179372d2a83134ab652" alt="Button Options" width="1917" height="911" data-path="images/1589158457.png" />

    <Tip>
      Use variables like `{{1}}`, `{{2}}` in your template body to personalize messages with customer names, order numbers, or other dynamic content.
    </Tip>
  </Step>

  <Step title="Submit for Approval">
    Click **Submit** to send the template to Meta for review.

    <img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589159135.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=dafe0da27752ef9ce069a204782767a2" alt="Submit Template" width="1918" height="906" data-path="images/1589159135.png" />

    <Warning>
      Review your template carefully before submitting. Ensure there are no spelling errors or policy violations that could cause rejection.
    </Warning>
  </Step>
</Steps>

## Checking Template Status

After submission, your template will display one of the following statuses:

<img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589160140.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=e55ff97a6e651cd9c14c4d5dfd08a3d6" alt="Template Status List" width="1918" height="905" data-path="images/1589160140.png" />

<img src="https://mintcdn.com/eazybe/Xshd-hzEL4uRgOQ3/images/1589160753.png?fit=max&auto=format&n=Xshd-hzEL4uRgOQ3&q=85&s=0307a791a3fb12986a56a9d1d6de17df" alt="Template Status Examples" width="1918" height="905" data-path="images/1589160753.png" />

<AccordionGroup>
  <Accordion title="Pending">
    The template is under review by Meta. This can take anywhere from a few minutes to 24 hours.
  </Accordion>

  <Accordion title="Approved">
    Your template is ready to use for broadcasts and customer conversations.
  </Accordion>

  <Accordion title="Rejected">
    The template did not meet Meta's policies. Review the feedback provided, make necessary changes, and resubmit.
  </Accordion>
</AccordionGroup>

## Need Help?

If you have any questions or need further assistance, feel free to reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com). We're happy to help!