> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about WhatsApp Business Account (WABA) integration

This article contains the most frequently asked questions related to the WhatsApp Business Account (WABA) integration with Eazybe.

## Billing & Credits

<AccordionGroup>
  <Accordion title="How does billing work? What is the Eazybe wallet?" icon="wallet">
    The Eazybe Wallet is your central payment system for all WABA-related charges.

    **Key points:**

    * Every new organization receives **₹100 or \$1 in free credits** to get started
    * WhatsApp template message charges are automatically deducted from your wallet balance
    * You can add funds anytime through the **Billing** section of your dashboard

    <Tip>
      Keep your wallet funded to ensure uninterrupted broadcast campaigns and template messaging.
    </Tip>
  </Accordion>
</AccordionGroup>

## Verification & Account Status

<AccordionGroup>
  <Accordion title="Can I get the Green Tick on my WhatsApp profile?" icon="circle-check">
    Yes! Official WABA accounts connected through Eazybe qualify for Meta's Green Tick verification.

    **Requirements:**

    * Your WABA account must be active and in good standing
    * Your business must meet Meta's notability requirements
    * You can apply for verification once your account is set up

    <Info>
      The Green Tick is Meta's official verification badge that confirms your business identity to customers.
    </Info>
  </Accordion>
</AccordionGroup>

## Message Templates

<AccordionGroup>
  <Accordion title="Why was my Message Template rejected?" icon="triangle-exclamation">
    Meta enforces strict content policies for WhatsApp message templates. Common rejection reasons include:

    | Reason                    | Description                                                     |
    | ------------------------- | --------------------------------------------------------------- |
    | **Promotional content**   | Using promotional language in non-marketing template categories |
    | **Sensitive information** | Requesting passwords, PINs, or financial details                |
    | **Formatting errors**     | Incorrect variable syntax or placeholder formatting             |
    | **Policy violations**     | Content that violates WhatsApp Business Policy                  |

    <Warning>
      Always review Meta's template guidelines before submitting. You can edit and resubmit rejected templates.
    </Warning>
  </Accordion>
</AccordionGroup>

## CSV & Contact Upload

<AccordionGroup>
  <Accordion title="My CSV upload failed. Why?" icon="file-csv">
    CSV upload failures typically occur due to formatting issues. Ensure your file meets these requirements:

    **File Requirements:**

    * File format must be `.csv`
    * Must contain a column labeled **"Phone"**
    * Phone numbers must include country codes
    * Do **NOT** include the "+" symbol

    **Correct format example:**

    ```
    Phone
    91xxxxxxxxxx
    1xxxxxxxxxx
    44xxxxxxxxxx
    ```

    <Tip>
      For India, use format `91xxxxxxxxxx`. For USA, use `1xxxxxxxxxx`.
    </Tip>
  </Accordion>
</AccordionGroup>

## WABA Coexistence

<AccordionGroup>
  <Accordion title="Why did my WABA Coexistence account disconnect?" icon="link-slash">
    WABA Coexistence allows you to use both the WhatsApp mobile app and WABA simultaneously. However, certain actions can cause disconnection:

    **Common disconnection triggers:**

    1. **Device switching** - Moving to a new mobile device without proper migration
    2. **Simultaneous sessions** - Using the mobile app and WhatsApp Web at the same time
    3. **Extended inactivity** - No activity for more than 14 days
    4. **Spam violations** - Sending bulk unsolicited messages that violate WhatsApp Business Policy
    5. **App switching** - Moving your number between consumer WhatsApp and Business app

    <Warning>
      To maintain coexistence, avoid these triggers and ensure regular activity on your account.
    </Warning>
  </Accordion>
</AccordionGroup>

## Need More Help?

If your question isn't answered here or you need further assistance, feel free to reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com). We're happy to help!