> ## Documentation Index > Fetch the complete documentation index at: https://help.eazybe.com/llms.txt > Use this file to discover all available pages before exploring further. # Team Inbox > Learn how to use Team Inbox to manage shared WhatsApp conversations, assign chats to team members, and collaborate with your support team. # Team Inbox Team Inbox is a shared workspace that allows multiple team members to access and manage WhatsApp conversations from a unified dashboard. With features like chat assignment, conversation filtering, and real-time collaboration, your team can handle customer inquiries efficiently without overlapping responses or missed messages. ## Key Features * **Shared Access**: Multiple team members can view and manage conversations simultaneously * **Smart Chat Assignment**: Route conversations to specific team members or teams * **Conversation Filtering**: Filter chats by status (All, Unreplied, Groups, Broadcast) * **Number-Level Filtering**: View conversations by WhatsApp number (normal or WABA API) * **Search Functionality**: Quickly find specific conversations * **Assignment Tracking**: Monitor who is handling which conversation * **Message Templates**: Send pre-approved templates directly from the chat interface *** ## Step by Step Introduction

Access Team Inbox

Click on "Team Inbox" in the navigation menu.

Click on Team Inbox

View Chat Filters

Under the Team Inbox you have chat filters: All, Unreplied, Groups, Broadcast, etc.

Team Inbox chat filters

View Corresponding Chats

Click on any filter to view the corresponding chats.

View corresponding chats

View Group Chats

Click on group filter to view group chats.

Group chats filter

Filter by Number Type

You have different layers of chat list filters where you can choose and view chat list based on normal WhatsApp and WABA API numbers.

Number type filters

Select Specific Numbers

Click on filter, where you can select the numbers of which you want to see the Chat list.

Select numbers filter

Search for Chats

You can search for chats using the search bar.

Chat search bar

Service Window Timer

View the service window timer for WABA numbers.

Service window timer *** ## Chat View Features

View Chat Interface

The chat view displays all conversations in a clean, organized interface.

Chat view interface

Send Template Messages

Click on "Send template" to use pre-approved message templates.

Send template option

Select and Send Template

Select a template and click on send.

Select template

Start New Chat

Click on "Start new chat" to message a new contact.

Start new chat button

Enter Contact Number

Click on the input field to enter the new contact details.

Contact input field

Input Number with Country Code

Input the new number with country code and click on next.

Enter country code and number

Select WABA Number

Select the WABA number and click on the button "Choose Template & Send".

Select WABA number

Choose Template

Select the template and click on send.

Choose and send template *** ## Chat Assignment

Access Assignment Options

Click on the "Assign to" dropdown to assign the chat.

Assign to dropdown

View Team Structure

You get a Team-wise employees list and also an All Employees section to assign this chat.

Team employees list

Select Team Member

Click on any Team and select whom to assign.

Select team member

Assignment Complete

Now the chat has been assigned to the selected Employee and they can access this under their login.

Assigned chat confirmation

Unassign Chats

You can also mark the chat as unassigned if needed.

Unassign chat option Team Inbox allows multiple team members to collaborate on WhatsApp conversations seamlessly with real-time synchronization and smart assignment features. Use the "Sent By" tracking feature to monitor which team members are handling specific conversations for better accountability and performance tracking.