> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Workflow

> Learn how to troubleshoot common Zoho workflow issues and ensure successful WhatsApp message delivery

This guide helps you diagnose and resolve common issues with Zoho workflows for WhatsApp messaging through EazyBe.

## Workflow Integration Requirements

To use workflows successfully with Zoho, ensure the following prerequisites are met:

<Steps>
  <Step title="Install Zoho Workflow Integration">
    Ensure the user has the Zoho workflow integration installed and properly configured.

    <img src="https://mintcdn.com/eazybe/ETs8JxuG0iootOoz/images/1677035061.png?fit=max&auto=format&n=ETs8JxuG0iootOoz&q=85&s=d449b1a5cd30ac69b55f284ca0083db9" alt="Workflow Integration" width="1918" height="911" data-path="images/1677035061.png" />
  </Step>

  <Step title="Create and Manage Workflows">
    Once installed, proceed with creating and managing workflows through the Zoho automation settings.
  </Step>
</Steps>

## Message Sender Configuration

<Info>
  Workflow messages in Zoho are always sent from either the **contact owner's WhatsApp number** or the **lead owner's WhatsApp number**. Make sure the appropriate owner is assigned to each record.
</Info>

<img src="https://mintcdn.com/eazybe/497g_LQYI9iizmFL/images/1677310337.png?fit=max&auto=format&n=497g_LQYI9iizmFL&q=85&s=39889a22cfe722795fc6421472088153" alt="Message Sender Configuration" width="1918" height="915" data-path="images/1677310337.png" />

## Delivery Requirements

For workflow messages to be delivered successfully through Zoho, ensure the following:

<CardGroup cols={2}>
  <Card title="EazyBe Extension" icon="puzzle-piece">
    The user must have the EazyBe extension/app installed on their device
  </Card>

  <Card title="Zoho Integration" icon="link">
    The Zoho integration must be properly connected with EazyBe
  </Card>
</CardGroup>

<img src="https://mintcdn.com/eazybe/497g_LQYI9iizmFL/images/1677312091.png?fit=max&auto=format&n=497g_LQYI9iizmFL&q=85&s=ae7ca205cfba935472263c986fd5109f" alt="Delivery Requirements" width="1918" height="900" data-path="images/1677312091.png" />

## Avoiding Wrong Recipients

To prevent messages being sent to the wrong recipient:

<Steps>
  <Step title="Include Country Code">
    Make sure the phone number includes the correct country code (e.g., +1 for USA, +91 for India).
  </Step>

  <Step title="Verify Number Format">
    Double-check the number format before saving it in Zoho. Remove any spaces, dashes, or special characters.
  </Step>
</Steps>

<Warning>
  Incorrect phone number formatting is one of the most common causes of workflow message delivery failures.
</Warning>

## Media File Size Limits

Media files have a size limit. To ensure successful delivery:

<Steps>
  <Step title="Check File Size">
    Verify that your media file size does not exceed **15MB**.
  </Step>

  <Step title="Compress Large Files">
    Compress or resize larger files before attaching them to workflows.
  </Step>
</Steps>

<img src="https://mintcdn.com/eazybe/497g_LQYI9iizmFL/images/1677314079.png?fit=max&auto=format&n=497g_LQYI9iizmFL&q=85&s=f1c8851ad13cadfa3ce7ed2edd9d9827" alt="Media File Requirements" width="1422" height="337" data-path="images/1677314079.png" />

<Tip>
  Use online compression tools or reduce image resolution to keep file sizes under the 15MB limit while maintaining acceptable quality.
</Tip>

## Need Help?

If you have any questions or need further assistance, feel free to reach out to our support team at [hey@eazybe.com](mailto:hey@eazybe.com).