> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Prerequisites

> Prerequisites to connect Zoho CRM with WhatsApp using the Eazybe extension

## Prerequisites to Connect Zoho with WhatsApp

<Info>
  Before connecting your Zoho CRM with WhatsApp, ensure you meet the following requirements.
</Info>

***

## Video Tutorial

<Frame>
  <iframe width="560" height="315" src="https://www.youtube.com/embed/F-Y2FW72LH0" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
</Frame>

***

## Requirements Checklist

<Steps>
  <Step title="Active Zoho Account">
    Ensure you have an **active Zoho account** that is set up and functioning properly. Your Zoho CRM should be accessible and ready for integration.
  </Step>

  <Step title="Install Eazybe WhatsApp Extension">
    Ensure that your **Eazybe WhatsApp extension** is properly installed and connected to WhatsApp Web. The extension must be active for the integration to work.
  </Step>

  <Step title="Grant Necessary Permissions">
    Ensure you **grant the necessary permissions** to connect Zoho with WhatsApp. This allows Eazybe to sync your conversations and contacts between both platforms.
  </Step>
</Steps>

***

## Quick Overview

<CardGroup cols={3}>
  <Card title="Zoho Account" icon="circle-check">
    Active and functioning Zoho CRM account.
  </Card>

  <Card title="Eazybe Extension" icon="puzzle-piece">
    Installed and connected to WhatsApp Web.
  </Card>

  <Card title="Permissions" icon="key">
    Required permissions granted for integration.
  </Card>
</CardGroup>

***

## Next Steps

<Card title="Connect Zoho with Eazybe" icon="plug" href="/en/integrations/zoho/setup">
  Once you've met all prerequisites, follow our step-by-step guide to connect your Zoho account with the Eazybe WhatsApp extension.
</Card>

***

## Need Help?

<Card title="Contact Support" icon="envelope">
  If you have any questions or need assistance with the prerequisites, reach out to our support team at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Card>