> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link WhatsApp Contacts

> Learn how to link WhatsApp conversations with Zoho CRM contacts for automatic chat backup and synchronization

## Overview

WhatsApp and Zoho CRM contacts connect automatically through unique phone numbers. When you create or link a contact, all WhatsApp conversations with that number are automatically backed up to your Zoho CRM.

## How Contact Linking Works

<Steps>
  <Step title="Automatic Phone Number Matching">
    Contacts are linked automatically based on the phone number entered in Zoho CRM's **Phone** or **Mobile** fields. Ensure the number format matches the WhatsApp number format.
  </Step>

  <Step title="Create New Contact via Eazybe">
    You can create a new Zoho contact directly from WhatsApp using the Eazybe extension. The contact will automatically link to the WhatsApp conversation.

    <img src="https://mintcdn.com/eazybe/tecie6w1d2Y98Bjt/images/1352795446.png?fit=max&auto=format&n=tecie6w1d2Y98Bjt&q=85&s=d90b258f4c04a6adedd3db43fa16ef5e" alt="Contact Linking in Eazybe" width="661" height="833" data-path="images/1352795446.png" />
  </Step>

  <Step title="Automatic Chat Backup">
    Once a contact is linked, WhatsApp chats with that contact are backed up to Zoho CRM **every 3 minutes**, ensuring your data stays synchronized.
  </Step>
</Steps>

## Linking Methods

<CardGroup cols={2}>
  <Card title="Create New Contact" icon="user-plus">
    Use the Eazybe WhatsApp extension to create a new Zoho contact. The contact automatically links to the current WhatsApp conversation.
  </Card>

  <Card title="Link Existing Contact" icon="link">
    If a contact already exists in Zoho CRM, ensure the phone number matches the WhatsApp number for automatic linking.
  </Card>
</CardGroup>

## Verifying Sync Status

<Note>
  The Eazybe workspace displays the **last sync time** for each contact, allowing you to verify that chat backups are working correctly.
</Note>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often are chats backed up?">
    WhatsApp chats are backed up to Zoho CRM every 3 minutes automatically once a contact is linked.
  </Accordion>

  <Accordion title="What phone number format should I use?">
    Use the same format as the WhatsApp number, including the country code. For example: +1234567890
  </Accordion>

  <Accordion title="Can I link multiple WhatsApp numbers to one contact?">
    Each Zoho contact can be linked to one WhatsApp number. If a contact has multiple numbers, create the link using the primary WhatsApp number.
  </Accordion>

  <Accordion title="What if the contact is not linking automatically?">
    Verify that the phone number in Zoho CRM matches the WhatsApp number exactly, including the country code. Check the Phone or Mobile field in the contact record.
  </Accordion>
</AccordionGroup>

<Info>
  Need help? Contact support at **[hey@eazybe.com](mailto:hey@eazybe.com)**
</Info>