> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup View

> Learn where to find your synced WhatsApp chat backups within Zoho CRM

Synced WhatsApp conversations are stored in multiple locations within Zoho CRM, making it easy to access chat history from different record types.

## Where to Find Your WhatsApp Chat Backups

<Steps>
  <Step title="Zoho Contact's Page">
    Each synced WhatsApp conversation appears in the **Notes Section** of the respective Zoho Contact's page.

    <img src="https://mintcdn.com/eazybe/THB8d-zyYp8cLn9D/images/1192638821.png?fit=max&auto=format&n=THB8d-zyYp8cLn9D&q=85&s=33f811d2caceceeaee39c8f5880c868f" alt="Zoho Contact Notes Section" width="1732" height="739" data-path="images/1192638821.png" />
  </Step>

  <Step title="Zoho Lead's Page">
    Synced conversations also display in the **Notes Section** of respective lead records in Zoho CRM.

    <img src="https://mintcdn.com/eazybe/THB8d-zyYp8cLn9D/images/1192642992.png?fit=max&auto=format&n=THB8d-zyYp8cLn9D&q=85&s=41026510683489afc0c4ebd216ace3a2" alt="Zoho Lead Notes Section" width="1507" height="767" data-path="images/1192642992.png" />
  </Step>

  <Step title="Zoho Deal's Page">
    Chats are automatically synced to the **5 latest deals** associated with the respective Zoho Contact.

    <img src="https://mintcdn.com/eazybe/THB8d-zyYp8cLn9D/images/1192645730.png?fit=max&auto=format&n=THB8d-zyYp8cLn9D&q=85&s=9f8fc86282ec6b02c35578f7f934d641" alt="Zoho Deal Notes Section" width="1310" height="561" data-path="images/1192645730.png" />
  </Step>
</Steps>

<Info>
  All WhatsApp conversations are stored as notes, allowing you to maintain a complete communication history within your CRM records.
</Info>