> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Timeline

> See the full WhatsApp conversation history on the Timeline of Contact, Lead, and Person Account records in Salesforce

With the new EazyBe Team Inbox package, your WhatsApp conversations are synced directly to the **Timeline** of your Salesforce records. Every message appears as a timeline entry, so the complete WhatsApp history of a contact is visible right where your team already works.

<Note>
  This Timeline flow is part of the **new EazyBe Team Inbox package** and applies to new installations. Existing orgs that don't install the new package are not affected — their chats keep syncing to the previous locations (**Notes & Attachments** and the **WhatsApp Chats by EazyBe** object) exactly as before.
</Note>

## Where to See the Timeline

Open any **Contact**, **Lead**, or **Person Account** record in Salesforce. The **Timeline** on the record page shows all WhatsApp conversations with that record, in chronological order.

<Frame caption="WhatsApp conversations on a Contact record's Timeline">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/eazybe/images/salesforce-timeline-record.png" alt="WhatsApp messages shown on a Contact record's Timeline" />
</Frame>

## What You'll See

Each synced WhatsApp message appears on the Timeline as a dedicated entry with:

* **Direction** — whether the message was sent or received
* **Sender and receiver** — who exchanged the message
* **Timestamp** — when the message was sent
* **Message content** — the full conversation text

<Frame caption="A WhatsApp message entry on the Timeline">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/eazybe/images/salesforce-timeline-entry.png" alt="Details of a WhatsApp message entry on the Timeline" />
</Frame>

<Tip>
  The Timeline works hand in hand with the [EazyBe Team Inbox](/en/integrations/salesforce/team-inbox): the Team Inbox shows the live conversation view, while the Timeline keeps the permanent history on the record.
</Tip>

## Requirements

To see WhatsApp conversations on the Timeline, you need:

* The **EazyBe Team Inbox package** installed in your Salesforce org
* The **prerequisite setup** completed (Record Types, Sharing Settings, and Field History Tracking)
* The EazyBe record pages **activated** for Contact, Lead, and Person Account

New to the setup? Follow the full guide in [Team Inbox](/en/integrations/salesforce/team-inbox).

***

If you have any questions, reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com).