> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Sync

> How WhatsApp messages are automatically synced with Salesforce

This guide explains how WhatsApp conversations are automatically synchronized with your Salesforce contacts and leads.

## Automatic Synchronization

<Info>
  WhatsApp conversations with your Salesforce contacts or leads are automatically synced every **3 minutes**.
</Info>

The last synced date and time displays in the EazyBe extension. You can verify the sync completion by clicking the icon to access the contact's Salesforce page.

<img src="https://mintcdn.com/eazybe/F2FwEw5FCdoznNlg/images/1223679959.png?fit=max&auto=format&n=F2FwEw5FCdoznNlg&q=85&s=a0e7b5428d06febb41de6cd763bca447" alt="Sync Status in Extension" width="1227" height="900" data-path="images/1223679959.png" />

## Initial Integration

When you first integrate Salesforce with EazyBe, the system automatically provides backup data spanning the **past 3 days**. This ensures you have recent conversation history available immediately.

<img src="https://mintcdn.com/eazybe/_SHTxoFtEoN7e4t3/images/1197995392.png?fit=max&auto=format&n=_SHTxoFtEoN7e4t3&q=85&s=ab95fce23bf6470a2340e7b1c4cad906" alt="Initial Backup" width="1268" height="865" data-path="images/1197995392.png" />

## Activity Logging

WhatsApp chats are stored in two locations within Salesforce:

<Steps>
  <Step title="Notes & Attachments Section">
    For Contacts, chats appear in the Notes & Attachments section of the contact record.

    <img src="https://mintcdn.com/eazybe/_SHTxoFtEoN7e4t3/images/1197996550.png?fit=max&auto=format&n=_SHTxoFtEoN7e4t3&q=85&s=df385124c544146578c7b4aea8ce3485" alt="Notes & Attachments" width="630" height="870" data-path="images/1197996550.png" />
  </Step>

  <Step title="Custom Activity Object">
    A custom activity object called **WhatsApp Chats by EazyBe** stores all conversation data for both Contacts and Leads.

    <img src="https://mintcdn.com/eazybe/_SHTxoFtEoN7e4t3/images/1197997538.png?fit=max&auto=format&n=_SHTxoFtEoN7e4t3&q=85&s=89af95619769ba3a99291f83208da794" alt="WhatsApp Chats Activity Object" width="1266" height="863" data-path="images/1197997538.png" />
  </Step>
</Steps>

## Attachments Backup

<Tip>
  Attachments from WhatsApp conversations are stored in the **WhatsApp Chats by EazyBe** custom activity object for both Leads and Contacts pages.
</Tip>

<img src="https://mintcdn.com/eazybe/_SHTxoFtEoN7e4t3/images/1197998532.png?fit=max&auto=format&n=_SHTxoFtEoN7e4t3&q=85&s=102cc2af1ff38624df4c82b3d0cf10ad" alt="Attachments Storage" width="1896" height="825" data-path="images/1197998532.png" />

## Need Help?

If you have any questions or need assistance, contact our support team at **[hey@eazybe.com](mailto:hey@eazybe.com)**.