> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Sync

> How WhatsApp message syncing works between EazyBe and LeadSquared

WhatsApp conversations automatically sync between EazyBe and LeadSquared, ensuring all your communications are backed up in your CRM.

## Automatic Sync

<Info>
  WhatsApp chats with LeadSquared leads synchronize automatically **every 3 minutes**. The EazyBe extension's LeadSquared Mini-CRM view displays the last synced date and time.
</Info>

<img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188126053.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=1a765b233a0d91766151420ac78cdb70" alt="Last Sync Time Display" width="1896" height="590" data-path="images/1188126053.png" />

## Initial Integration Backup

When you first integrate LeadSquared with EazyBe, the system automatically provides a chat backup for the **past 3 days**.

<img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188126513.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=6af36954d2acf6348f36b65a1d55c863" alt="Initial Backup" width="838" height="802" data-path="images/1188126513.png" />

## Where Chats Are Logged

### Activity History

Conversations are backed up under the **"WhatsApp Chats by EazyBe"** activity object within LeadSquared's leads section.

<Steps>
  <Step title="Navigate to Leads">
    Go to the **Leads** dropdown and select **Manage Leads**.

    <img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188126933.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=17802c9f271d6f318a5f752cdae6170b" alt="Manage Leads" width="1804" height="848" data-path="images/1188126933.png" />
  </Step>

  <Step title="Select a Lead">
    Choose the specific lead whose chat history you want to view.

    <img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188127246.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=e3d6249669ba23d130ebd27bf96b8ce7" alt="Select Lead" width="1895" height="751" data-path="images/1188127246.png" />
  </Step>

  <Step title="View Activity History">
    Navigate to the **Activity History** section.

    <img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188129860.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=ef8ff427b0f928ac1a7a8e6dcf34a76a" alt="Activity History" width="1802" height="592" data-path="images/1188129860.png" />
  </Step>

  <Step title="Find WhatsApp Chats">
    Check the **"WhatsApp Chats by EazyBe"** activity to view all synced conversations.

    <img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188130902.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=7078be15900dc45d3666d1d163d5641f" alt="WhatsApp Chats Activity" width="1839" height="652" data-path="images/1188130902.png" />
  </Step>
</Steps>

## Backup in Opportunity Section

Chats also appear in the LeadSquared **Opportunity** section for linked opportunities, ensuring all communications stay accessible for reference.

<img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188131665.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=8364636daf7d203a780696889ebeefa5" alt="Opportunity Chat Backup" width="517" height="589" data-path="images/1188131665.png" />

<img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188128363.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=7d3e3db2184bd5a675b890ae4dac079b" alt="Chat Details View" width="1803" height="641" data-path="images/1188128363.png" />

<Tip>
  All synced conversations are preserved in LeadSquared, providing a complete communication history for each lead and opportunity.
</Tip>