> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sync Issue

> Troubleshooting guide to fix WhatsApp syncing issues with LeadSquared

If your WhatsApp conversations are not syncing with LeadSquared despite ongoing message exchanges, follow this troubleshooting guide to resolve the issue.

## Verify WhatsApp Chats Activity is Enabled

The most common cause of sync issues is the **WhatsApp Chats by EazyBe** activity type not being enabled in LeadSquared.

<Steps>
  <Step title="Access a Lead Page">
    Navigate to any LeadSquared Lead page. You can do this by:

    * Clicking the **View Lead on LeadSquared** button in EazyBe
    * Or navigating directly in LeadSquared
  </Step>

  <Step title="Locate Activity History">
    On the Lead page, find the **Activity History** section.
  </Step>

  <Step title="Check Activity Type Dropdown">
    Click on the **Activity Type** dropdown menu.
  </Step>

  <Step title="Enable WhatsApp Chats">
    Verify that the checkbox for **WhatsApp Chats by EazyBe** is selected. If it's not checked, enable it.
  </Step>
</Steps>

<img src="https://mintcdn.com/eazybe/eqGZKiXBJ7VXZnHw/images/1188126933.png?fit=max&auto=format&n=eqGZKiXBJ7VXZnHw&q=85&s=17802c9f271d6f318a5f752cdae6170b" alt="Activity Type Configuration" width="1804" height="848" data-path="images/1188126933.png" />

<Warning>
  If the WhatsApp Chats by EazyBe option is not visible in the Activity Type dropdown, contact your LeadSquared administrator to ensure the activity type has been properly configured.
</Warning>

<Info>
  After enabling the activity type, your WhatsApp conversations should start syncing. Previously exchanged messages may take some time to appear in the activity history.
</Info>

## Need Help?

If you have questions or need assistance, contact support at **[hey@eazybe.com](mailto:hey@eazybe.com)**.