> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Call Logs

> Learn how to create HubSpot call logs directly from WhatsApp conversations using the Eazybe extension

## Overview

The Eazybe WhatsApp Extension allows you to log calls for your HubSpot contacts without leaving your WhatsApp conversations. This feature helps you maintain a complete communication history and track all customer interactions in your CRM.

<Note>
  Ensure the WhatsApp contact is already created in HubSpot before creating call logs for them.
</Note>

***

## Creating HubSpot Call Logs

Follow these steps to create call logs for your HubSpot contacts directly from WhatsApp:

<Steps>
  <Step title="Select the Contact">
    Open the WhatsApp chat of the contact for whom you want to log a call. Make sure the contact already exists in HubSpot.

    <img src="https://mintcdn.com/eazybe/xksL31rO_HHL2lYQ/images/1112632101.png?fit=max&auto=format&n=xksL31rO_HHL2lYQ&q=85&s=38bf638568b19d6dbc8a6d50e908657a" alt="Select WhatsApp Contact" width="1227" height="900" data-path="images/1112632101.png" />
  </Step>

  <Step title="Access Call Logs Section">
    Click on the **HubSpot icon** in the right sidebar. The fifth button in the top bar will take you to the **Call Logs** section.

    <img src="https://mintcdn.com/eazybe/xksL31rO_HHL2lYQ/images/1112632305.png?fit=max&auto=format&n=xksL31rO_HHL2lYQ&q=85&s=b306d7b17bd107b2326ca1727f93e60e" alt="Access Call Logs Section" width="1227" height="900" data-path="images/1112632305.png" />
  </Step>

  <Step title="Create New Call Log">
    Click on the **New Call Log** button to start creating a new call entry.

    <img src="https://mintcdn.com/eazybe/xksL31rO_HHL2lYQ/images/1112632477.png?fit=max&auto=format&n=xksL31rO_HHL2lYQ&q=85&s=61b9ff061431124d580ea5900f900f4b" alt="New Call Log Button" width="1227" height="900" data-path="images/1112632477.png" />
  </Step>

  <Step title="Complete Call Details">
    Fill in the required fields for your call log:

    <img src="https://mintcdn.com/eazybe/xksL31rO_HHL2lYQ/images/1112632645.png?fit=max&auto=format&n=xksL31rO_HHL2lYQ&q=85&s=268d7f619e478b026ec69b2e52f01452" alt="Call Log Details Form" width="1227" height="900" data-path="images/1112632645.png" />

    | Field                | Description                                                                      |
    | -------------------- | -------------------------------------------------------------------------------- |
    | **Call Outcome**     | Select the result from the dropdown (e.g., Connected, No Answer, Left Voicemail) |
    | **Direction**        | Choose whether the call was Inbound or Outbound                                  |
    | **Date & Time**      | Specify when the call occurred                                                   |
    | **Call Description** | Enter relevant details about the conversation                                    |
  </Step>

  <Step title="Save Call Log">
    Click on the **Save Call Log** button to save the entry to HubSpot.
  </Step>
</Steps>

<Check>
  The call log is now saved and will appear in the contact's activity timeline in HubSpot.
</Check>

***

## Call Log Fields Explained

<CardGroup cols={2}>
  <Card title="Call Outcome" icon="phone-volume">
    Track the result of your call:

    * Connected
    * No Answer
    * Busy
    * Left Voicemail
    * Wrong Number
  </Card>

  <Card title="Call Direction" icon="arrow-right-arrow-left">
    Specify if you made or received the call:

    * **Inbound** — Customer called you
    * **Outbound** — You called the customer
  </Card>

  <Card title="Date & Time" icon="calendar-clock">
    Record the exact timestamp of the call for accurate activity tracking.
  </Card>

  <Card title="Description" icon="file-lines">
    Add notes about the conversation, next steps, or important details discussed.
  </Card>
</CardGroup>

***

## Best Practices

<AccordionGroup>
  <Accordion title="Log Calls Promptly">
    Create call logs immediately after each call while details are fresh in your mind.
  </Accordion>

  <Accordion title="Be Descriptive">
    Include key points discussed, action items, and any follow-up needed in the description field.
  </Accordion>

  <Accordion title="Use Consistent Outcomes">
    Apply consistent call outcomes across your team for accurate reporting and analytics.
  </Accordion>

  <Accordion title="Track All Communications">
    Log both inbound and outbound calls to maintain a complete communication history.
  </Accordion>
</AccordionGroup>

***

## Why Log Calls?

<Info>
  Logging calls in HubSpot provides valuable benefits for your sales and support teams:

  * **Complete History** — View all interactions with a contact in one place
  * **Team Visibility** — Share call information across your organization
  * **Better Follow-ups** — Know exactly where conversations left off
  * **Accurate Reporting** — Track call volumes and outcomes for analysis
</Info>

***

## Need Help?

<Card title="Contact Support" icon="envelope">
  If you have any questions or need further assistance, reach out to us at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Card>