> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Message Syncing

> Learn how WhatsApp messages automatically sync with HubSpot contacts for seamless chat backup

## Overview

Eazybe automatically syncs your WhatsApp conversations with HubSpot contacts, ensuring all your customer communications are backed up and accessible within your CRM. This guide explains how message syncing works and how to manage your sync settings.

<Note>
  Message syncing only occurs for chats with contacts that exist in your HubSpot CRM. Ensure your contacts are properly linked for automatic backup.
</Note>

***

## Automatic Sync

WhatsApp conversations sync automatically with HubSpot contacts every **3 minutes**. The extension displays the last synced date and time once syncing begins.

<img src="https://mintcdn.com/eazybe/C_TvcKVfdR8TnUGH/images/1112974432.png?fit=max&auto=format&n=C_TvcKVfdR8TnUGH&q=85&s=696ca7e96e2571652160d989dc1a1cf7" alt="Automatic Sync Timer" width="1227" height="900" data-path="images/1112974432.png" />

### Key Features

<CardGroup cols={2}>
  <Card title="3-Minute Intervals" icon="clock">
    Conversations sync automatically every 3 minutes without manual intervention.
  </Card>

  <Card title="Selective Sync" icon="filter">
    Manage which chats sync through the Sync settings in HubSpot Mini-CRM view.
  </Card>
</CardGroup>

<img src="https://mintcdn.com/eazybe/C_TvcKVfdR8TnUGH/images/1112974589.png?fit=max&auto=format&n=C_TvcKVfdR8TnUGH&q=85&s=be638108987500afa5cff17bfb81fa61" alt="Sync Settings" width="1227" height="900" data-path="images/1112974589.png" />

***

## Initial Integration

Upon first integrating HubSpot with Eazybe, the system automatically provides a chat backup spanning **the past 3 days**. This ensures you have recent conversation history immediately available in HubSpot.

<Info>
  The 3-day historical backup only occurs once during initial setup. After that, only new messages sync at 3-minute intervals.
</Info>

***

## Activity Logging

WhatsApp chats are preserved in the **WhatsApp Activity** object within HubSpot's activity section.

<img src="https://mintcdn.com/eazybe/c_cYTN6TJgjCGOPS/images/1182628247.png?fit=max&auto=format&n=c_cYTN6TJgjCGOPS&q=85&s=580ee9e1384b962e5294e4a15a0103d1" alt="WhatsApp Activity in HubSpot" width="1920" height="805" data-path="images/1182628247.png" />

### Where Chats Appear

<Steps>
  <Step title="Contact Overview">
    Recent WhatsApp activities appear in the Overview section of each contact's profile.

    <img src="https://mintcdn.com/eazybe/c_cYTN6TJgjCGOPS/images/1182618610.png?fit=max&auto=format&n=c_cYTN6TJgjCGOPS&q=85&s=a3f030b88bf90fbe8b6e8ad2fb5196e2" alt="Contact Overview Section" width="1916" height="799" data-path="images/1182618610.png" />
  </Step>

  <Step title="Deals Pages">
    Chats are backed up to HubSpot Deals pages, ensuring conversations are captured within relevant deal records.

    <img src="https://mintcdn.com/eazybe/c_cYTN6TJgjCGOPS/images/1182626215.png?fit=max&auto=format&n=c_cYTN6TJgjCGOPS&q=85&s=6e7dd090b1229567769ceb46499c2a06" alt="Deals Page Chat Backup" width="1901" height="809" data-path="images/1182626215.png" />
  </Step>

  <Step title="Companies Pages">
    Conversations also sync to Companies pages, maintaining a complete communication history at the company level.

    <img src="https://mintcdn.com/eazybe/c_cYTN6TJgjCGOPS/images/1182626971.png?fit=max&auto=format&n=c_cYTN6TJgjCGOPS&q=85&s=dfc2b83d1f7e60f5439d1cc511f86577" alt="Companies Page Chat Backup" width="1900" height="752" data-path="images/1182626971.png" />
  </Step>
</Steps>

***

## Attachments Backup

Attachments sync alongside messages within HubSpot's WhatsApp activity. The system combines text and attachment links in a unified format.

<img src="https://mintcdn.com/eazybe/c_cYTN6TJgjCGOPS/images/1182619530.png?fit=max&auto=format&n=c_cYTN6TJgjCGOPS&q=85&s=4ab20a45210b2428e51ccbe9cbe38d9d" alt="Attachments in HubSpot" width="1435" height="584" data-path="images/1182619530.png" />

### How Attachments Work

* **Combined Format** — Text messages and attachments appear together in the activity log
* **Clickable Links** — Click attachment links to view images, documents, and other files
* **Complete History** — All media shared in conversations is preserved and accessible

<Tip>
  Attachments are stored securely and can be accessed anytime through the activity links in HubSpot.
</Tip>

***

## Sync Management

### Selective Sync Settings

You can manage which conversations sync to HubSpot through the Mini-CRM view:

1. Open the HubSpot Mini-CRM panel in the Eazybe extension
2. Navigate to Sync settings
3. Enable or disable sync for specific contacts

<Warning>
  Disabling sync for a contact will stop new messages from backing up, but previously synced messages will remain in HubSpot.
</Warning>

***

## Quick Reference

| Feature               | Details                       |
| --------------------- | ----------------------------- |
| **Sync Frequency**    | Every 3 minutes               |
| **Initial Backup**    | Past 3 days of chat history   |
| **Sync Scope**        | HubSpot contacts only         |
| **Attachments**       | Included with clickable links |
| **Activity Location** | Contacts, Deals, Companies    |

***

## Need Help?

<Card title="Contact Support" icon="envelope">
  If you have any questions or need further assistance, reach out to us at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Card>