> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exclude Contacts from Sync

> Learn how to stop chat synchronization for specific contacts in your HubSpot integration

## Overview

When you have many HubSpot-connected contacts, you may not want all conversations to sync automatically. Eazybe provides a label-based system that allows you to selectively exclude specific contacts from chat backup synchronization.

<Note>
  This feature is useful for excluding personal contacts, internal team chats, or any conversations you don't want recorded in HubSpot.
</Note>

***

## How It Works

Eazybe uses a **label-based exclusion system**. You create a shared label, add contacts you want to exclude, and then disable sync for that entire label. This approach makes it easy to manage multiple contacts at once.

***

## Step-by-Step Guide

<Steps>
  <Step title="Create a Shared Label">
    First, create a shared label within the Eazybe WhatsApp extension. Add all the contacts you **do not want** chat backups to sync with HubSpot under this label.

    <img src="https://mintcdn.com/eazybe/DnwmjzATyEN5brUC/images/1185335801.png?fit=max&auto=format&n=DnwmjzATyEN5brUC&q=85&s=594e522ec64a8409b41a92cfc8decc2b" alt="Create Shared Label" width="1227" height="900" data-path="images/1185335801.png" />

    <Tip>
      Name your label something descriptive like "No Sync" or "Exclude from Backup" for easy identification.
    </Tip>
  </Step>

  <Step title="Access Backup and Sync Settings">
    Click the **Backup and Sync** icon in the WhatsApp extension's right sidebar. In the resulting window, select the **HubSpot** button to access HubSpot-specific sync settings.
  </Step>

  <Step title="Disable Sync for the Label">
    Locate the label containing the contacts you want to exclude. Click the **Don't Sync** button beside the label to disable synchronization for all contacts in that label.

    <img src="https://mintcdn.com/eazybe/DnwmjzATyEN5brUC/images/1185336317.png?fit=max&auto=format&n=DnwmjzATyEN5brUC&q=85&s=26ebbdde9f6bf7e89a41b898559d787e" alt="Don't Sync Button" width="619" height="440" data-path="images/1185336317.png" />

    <Check>
      Chat synchronization is now disabled for all contacts in this label!
    </Check>
  </Step>
</Steps>

***

## Re-enabling Sync

If you need to restore synchronization for previously excluded contacts:

<Steps>
  <Step title="Enable Sync for the Label">
    Navigate back to the Backup and Sync settings, find your excluded label, and click the **Sync** button to restore synchronization.

    <img src="https://mintcdn.com/eazybe/DnwmjzATyEN5brUC/images/1185339683.png?fit=max&auto=format&n=DnwmjzATyEN5brUC&q=85&s=35366addc09d505df4972da16d47b9a8" alt="Sync Button" width="649" height="452" data-path="images/1185339683.png" />
  </Step>

  <Step title="Selective Re-enabling">
    To selectively enable sync for specific contacts only:

    1. Remove those contacts from the excluded label
    2. Keep other contacts in the label to maintain their exclusion
    3. The removed contacts will automatically resume syncing
  </Step>
</Steps>

***

## Best Practices

<AccordionGroup>
  <Accordion title="Use Descriptive Label Names">
    Name your exclusion labels clearly (e.g., "No HubSpot Sync", "Personal Contacts") so team members understand their purpose.
  </Accordion>

  <Accordion title="Review Exclusions Periodically">
    Regularly review your excluded contacts to ensure you're not missing important business conversations.
  </Accordion>

  <Accordion title="Document Your Exclusion Policy">
    If you're part of a team, document which types of contacts should be excluded to maintain consistency.
  </Accordion>
</AccordionGroup>

***

## Quick Reference

| Action               | How To                             |
| -------------------- | ---------------------------------- |
| **Exclude Contacts** | Add to label → Click "Don't Sync"  |
| **Include Contacts** | Remove from label OR Click "Sync"  |
| **Bulk Exclude**     | Add multiple contacts to one label |

***

## Need Help?

<Card title="Contact Support" icon="envelope">
  If you have any questions or need further assistance, reach out to us at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Card>