> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Backup Location

> Understand where your WhatsApp chat data is backed up when using Eazybe with HubSpot integration

## Overview

Eazybe prioritizes your privacy by ensuring WhatsApp chat data is **never stored on Eazybe's servers**. Instead, data either syncs directly with your CRM system or backs up to Google Drive for Team Inbox users.

<Note>
  Eazybe acts as a secure data connector — it facilitates the transfer of your chat data but does not store, read, or log your messages or attachments.
</Note>

***

## CRM Integration Backup

When using Eazybe with HubSpot (or other CRMs like Zoho, LeadSquared, or Salesforce), your chat data follows a secure path:

<Steps>
  <Step title="Direct Sync from WhatsApp Web">
    Your chats sync directly from WhatsApp Web to your CRM's cloud storage using official APIs.
  </Step>

  <Step title="Eazybe as Data Connector">
    Eazybe functions solely as a **data connector**. It does not store, read, or log your messages or attachments.
  </Step>

  <Step title="CRM Manages Storage">
    Your CRM system (HubSpot) handles all storage, search, retention, and encryption of your chat data.
  </Step>
</Steps>

<Info>
  All data transfer happens through secure, official APIs provided by your CRM platform.
</Info>

***

## Team Inbox Backup

For Team Inbox users, chat data is backed up to your connected Google Drive account:

### Storage Location

| Component             | Where It's Stored               |
| --------------------- | ------------------------------- |
| **Personal Accounts** | Your personal Google Drive      |
| **Business Accounts** | Company G Suite/Workspace Drive |

### What Gets Stored

<CardGroup cols={2}>
  <Card title="Message Content" icon="message">
    Full text of all messages in your conversations.
  </Card>

  <Card title="Timestamps" icon="clock">
    When each message was sent or received.
  </Card>

  <Card title="Sender Information" icon="user">
    Who sent each message in the conversation.
  </Card>

  <Card title="Media Files" icon="image">
    Images, documents, and other attachments shared in chats.
  </Card>
</CardGroup>

<Warning>
  Eazybe does **not** store any of this data on its own servers. Your Google Drive is the sole storage location for Team Inbox backups.
</Warning>

***

## Security & Control

Eazybe provides robust security measures and full user control over your data:

### Data Ownership

<Check>
  You retain complete ownership of all your chat data at all times.
</Check>

### Compliance

Your data handling is compliant with:

* **GDPR** — European General Data Protection Regulation
* **CCPA** — California Consumer Privacy Act

### User Controls

| Control             | How To Access                                      |
| ------------------- | -------------------------------------------------- |
| **Revoke Access**   | Disconnect integration from Eazybe Dashboard       |
| **Disable Syncing** | Turn off sync in Eazybe settings                   |
| **Delete Data**     | Remove data directly from your CRM or Google Drive |

***

## Key Privacy Points

<AccordionGroup>
  <Accordion title="Does Eazybe store my messages?">
    No. Eazybe never stores your messages on its servers. Data is either synced to your CRM or backed up to your Google Drive.
  </Accordion>

  <Accordion title="Can Eazybe read my chats?">
    No. Eazybe acts only as a connector. It facilitates the transfer but does not read or log your message content.
  </Accordion>

  <Accordion title="Who has access to my backup data?">
    Only you and those you grant access to through your CRM or Google Drive sharing settings.
  </Accordion>

  <Accordion title="How do I stop syncing?">
    You can disable syncing at any time from the Eazybe Dashboard or disconnect the integration entirely.
  </Accordion>
</AccordionGroup>

***

## Quick Reference

| Backup Type         | Storage Location | Managed By |
| ------------------- | ---------------- | ---------- |
| **CRM Integration** | HubSpot Cloud    | HubSpot    |
| **Team Inbox**      | Google Drive     | You        |
| **Eazybe Servers**  | None             | N/A        |

***

## Need Help?

<Card title="Contact Support" icon="envelope">
  If you have any questions or need further assistance, reach out to us at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Card>