> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolved Tickets

> Learn how to track and view resolved Freshdesk tickets directly from WhatsApp using the EazyBe integration.

Keep track of all your resolved support tickets with EazyBe's Freshdesk integration.

## Viewing Resolved Tickets

Want to know which tickets have been resolved? You can easily track them directly from your WhatsApp conversation.

<Steps>
  <Step title="Open WhatsApp Chat">
    Open the WhatsApp chat of the Freshdesk contact whose resolved tickets you want to view.
  </Step>

  <Step title="Access Freshdesk Panel">
    Click on the **Freshdesk icon** in the right-side bar to open the integration panel.
  </Step>

  <Step title="View Resolved Section">
    Click on the **Resolved** section to see all tickets that have been resolved for this contact.
  </Step>

  <Step title="Track Resolved Tickets">
    When you edit a ticket's status to **Resolved**, it will automatically appear under the Resolved header for easy tracking.
  </Step>
</Steps>

<Tip>
  Keeping track of resolved tickets helps you understand the complete support history for each contact and ensures nothing falls through the cracks.
</Tip>

## Need Help?

If you have any questions or need further assistance, feel free to reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com). We're happy to help!