> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration

> Learn how to integrate Freshdesk with EazyBe to manage your WhatsApp customer support directly from your helpdesk.

In this guide, you'll learn how to integrate Freshdesk with the EazyBe extension to streamline your WhatsApp customer support workflow.

## Prerequisites

Before starting, ensure you have:

<CardGroup cols={2}>
  <Card title="Latest EazyBe Extension" icon="puzzle-piece">
    Make sure you have the latest version of the EazyBe WhatsApp extension installed.
  </Card>

  <Card title="Freshdesk Account" icon="headset">
    An active Freshdesk account with admin access to generate API keys.
  </Card>
</CardGroup>

## Getting Your Freshdesk Credentials

Before connecting EazyBe, you need to obtain your Freshdesk domain name and API key.

### Step 1: Extract Your Domain/Helpdesk Name

Your Domain/Helpdesk name can be obtained from your Freshdesk URL as shown below:

<img src="https://mintcdn.com/eazybe/7ajmdd-9F9yx9D--/images/1318277663.png?fit=max&auto=format&n=7ajmdd-9F9yx9D--&q=85&s=62583e32b3c0817aac9d6025c1088d52" alt="Freshdesk Domain Extraction" width="3067" height="1659" data-path="images/1318277663.png" />

### Step 2: Navigate to Account Settings

Click on the **My Account** icon positioned in the top right corner of your Freshdesk dashboard.

<img src="https://mintcdn.com/eazybe/7ajmdd-9F9yx9D--/images/1318278504.png?fit=max&auto=format&n=7ajmdd-9F9yx9D--&q=85&s=3899fe663c8008725af12772fdfc2027" alt="My Account Settings" width="2665" height="1445" data-path="images/1318278504.png" />

### Step 3: Generate Your API Key

Open your profile settings page and complete the CAPTCHA check to retrieve your API key.

<img src="https://mintcdn.com/eazybe/7ajmdd-9F9yx9D--/images/1318278989.png?fit=max&auto=format&n=7ajmdd-9F9yx9D--&q=85&s=c686aa55f47e5ba6e24f55df3f1db2ec" alt="API Key Generation" width="2658" height="1440" data-path="images/1318278989.png" />

<Note>
  Keep your API key secure and do not share it publicly. You'll need this key to complete the integration.
</Note>

## Connecting Freshdesk to EazyBe

<Steps>
  <Step title="Open WhatsApp Web">
    Access WhatsApp Web and ensure the EazyBe extension is active.
  </Step>

  <Step title="Access Integrations">
    Click on the **Integrations** button on the right-side bar in WhatsApp Web.
  </Step>

  <Step title="View Integration Options">
    Click the button to view the integration popup.
  </Step>

  <Step title="Select Freshdesk">
    Find the **Freshdesk** section and click **Connect**.
  </Step>

  <Step title="Choose Your Account">
    Select your Freshdesk account from the options.
  </Step>

  <Step title="Enter Account Details">
    Enter your Freshdesk domain name and API key that you obtained earlier.
  </Step>

  <Step title="Confirm Integration">
    Once completed, you'll receive confirmation that the integration was successful.
  </Step>
</Steps>

<Tip>
  After successful integration, you can manage Freshdesk tickets directly from your WhatsApp conversations.
</Tip>

## Need Help?

If you have any questions or need further assistance, feel free to reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com). We're happy to help!