> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Sync Issue

> Troubleshooting guide to fix WhatsApp conversation syncing issues with Bitrix integration

If your WhatsApp conversations are not being backed up in Bitrix, follow this troubleshooting guide to verify your setup is configured correctly.

## Check Your Account

Before troubleshooting further, verify these essential requirements:

<Steps>
  <Step title="Verify EazyBe Installation">
    Confirm that EazyBe is properly installed through Bitrix's Apps Marketplace. The app should be listed in your installed applications.
  </Step>

  <Step title="Validate Active Subscriptions">
    Ensure that both your Bitrix and EazyBe subscriptions are active and not expired. Inactive subscriptions will prevent syncing.
  </Step>
</Steps>

## Grant Access

When integrating EazyBe with Bitrix, you must authorize specific permissions. These permissions are essential for storing WhatsApp conversations via the EazyBe extension.

<img src="https://mintcdn.com/eazybe/_SHTxoFtEoN7e4t3/images/1205473993.png?fit=max&auto=format&n=_SHTxoFtEoN7e4t3&q=85&s=cb52eaddd4450c3bc09b911b0df92b3e" alt="Grant Access Permissions" width="593" height="564" data-path="images/1205473993.png" />

<Note>
  Without proper permissions granted, EazyBe cannot sync your WhatsApp chats to Bitrix. Make sure all requested permissions are approved during the integration setup.
</Note>

## Common Issues Checklist

If syncing still isn't working after verifying the above:

* **Browser extension disabled** - Ensure the EazyBe extension is enabled in your browser
* **WhatsApp Web not active** - Keep WhatsApp Web open for syncing to occur
* **Contact not linked** - Only conversations with linked Bitrix contacts will sync
* **Network issues** - Check your internet connection stability

<Tip>
  Syncing occurs automatically every 3 minutes for linked contacts. If you just connected, wait a few minutes for the initial sync to complete.
</Tip>

***

If you have any questions or need further assistance, reach out to us at [hey@eazybe.com](mailto:hey@eazybe.com).