> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection Issues

> What to do if you are facing issues using EazyBe Cloud WhatsApp

<Warning>
  If you are encountering any issues with Cloud WhatsApp, don't worry—our support team is here to help!
</Warning>

## How to Get Help

If you are experiencing problems with Cloud WhatsApp, please follow these steps:

<Steps>
  <Step title="Gather Issue Details">
    Note down the specific issue you're facing, including:

    * Error messages (if any)
    * When the issue started
    * What actions you were trying to perform
  </Step>

  <Step title="Contact Support">
    Reach out to our support team at **[hey@eazybe.com](mailto:hey@eazybe.com)** with the details of your issue.
  </Step>

  <Step title="Wait for Resolution">
    Our team will get your issues resolved at the earliest possible time.
  </Step>
</Steps>

<Card title="Support Email" icon="envelope">
  **[hey@eazybe.com](mailto:hey@eazybe.com)**

  We typically respond within 24 hours on business days.
</Card>

***

<Note>
  If you have any questions or need further assistance, feel free to reach out to us at **[hey@eazybe.com](mailto:hey@eazybe.com)**. We're happy to help!
</Note>