> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Broadcasts

> Resolve common contact upload, HubSpot, template, estimate, and delivery issues.

Use the symptom that matches what you see in Eazybe. Complete the checks in order, then reopen the broadcast or refresh the results.

## HubSpot Contact List Is Not Visible

**Cause:** HubSpot is not connected to the current workspace.

**Fix:** Connect HubSpot, return to **Broadcasts**, and reopen **New broadcast**. The **HubSpot contact list** tab appears under **Choose recipients** after the connection is available.

## HubSpot Lists Cannot Be Loaded

**Cause:** The HubSpot connection does not include the `crm.lists.read` permission.

**Fix:** Reconnect HubSpot and approve list access, then reopen **HubSpot contact list**.

## A HubSpot List Is Missing or Still Updating

HubSpot can continue updating an active list after its filters change.

**Fix:** Wait for the update to finish, select **Refresh** in Eazybe, and open the list again. You do not need to sign out.

## No Valid Contacts Were Found

Check the uploaded file or HubSpot properties:

* Include a country code for every phone number.
* In CSV files, keep **Country Code** and **Phone** in separate columns.
* In Excel files, put the full international number in **Phone**.
* Remove spaces and special characters from phone values.
* Fill empty phone cells.
* For HubSpot, add a valid value to `mobilephone` or `phone`.

<Note>
  Eazybe removes duplicate phone numbers automatically, so the valid recipient count can be lower than the number of rows in the source.
</Note>

## Estimated Cost Is Not Displayed

Confirm that you have selected a WhatsApp Business number, an approved **Template message**, and at least one valid recipient. Complete every required variable value or HubSpot property mapping, then wait while **Calculating...** is displayed.

If **Send broadcast** is still unavailable, check that the Eazybe wallet has enough balance.

## Template Parameter Error `#132000`

The values supplied for the message do not match the number of variables in the approved template.

**Fix:**

* For **Upload a list**, add a populated column for every numbered variable.
* For **HubSpot contact list**, complete every required property mapping and fallback value.
* Recheck the **Message preview** before sending again.

## A Message Failed After Sending

Open **View Analytics**, select **Failed**, and review the failure reason for the contact. Select **Export** to download the failed group when you need to correct or share the affected rows.

<Tip>
  If the issue continues, email [support@eazybe.com](mailto:support@eazybe.com) with the campaign name, sending number, failure reason, and a screenshot of the error.
</Tip>