> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatbot Analytics

> Track chatbot performance and optimize

## Key Metrics

| Metric                    | Description             | Target   |
| ------------------------- | ----------------------- | -------- |
| **Containment Rate**      | % handled without human | > 70%    |
| **Handoff Rate**          | % transferred to human  | \< 30%   |
| **Completion Rate**       | % reaching flow end     | > 80%    |
| **Avg. Resolution Time**  | Time to resolve         | \< 2 min |
| **Customer Satisfaction** | Post-chat rating        | > 4/5    |

## Dashboard

Access analytics at **AI Agents** → **Chatbots** → **Analytics**

### Overview Tab

* Total conversations handled
* Containment vs. handoff ratio
* Peak usage times

### Flow Analysis

* Drop-off points in flow
* Most used paths
* Error rates by node

## Optimization Tips

<Steps>
  <Step title="Review Weekly">
    Check analytics dashboard weekly
  </Step>

  <Step title="Identify Drop-offs">
    Find where customers abandon flow
  </Step>

  <Step title="Read Transcripts">
    Review actual conversations
  </Step>

  <Step title="Make Changes">
    Update flow based on learnings
  </Step>
</Steps>