> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Insights on a Chat

> View the AI sales brief BEA Radar writes beside every WhatsApp conversation — summary, intent, urgency, objection, and the exact next action.

## The AI Sales Brief

On every chat — on any number type, and in 1:1 and group conversations alike — BEA Radar automatically fills in a ready-to-act brief:

| Property        | What it captures                                                             |
| :-------------- | :--------------------------------------------------------------------------- |
| **AI Summary**  | A plain-language recap of the whole conversation — no scrolling              |
| **Intent**      | What the person wants (e.g. *Wants a demo*, *Ready to buy*, *Just browsing*) |
| **Urgency**     | How time-sensitive the conversation is                                       |
| **Objection**   | What's holding the deal back, if anything                                    |
| **Next Action** | The exact next step the rep should take                                      |

No setup, no rules, no tagging — the brief is written the moment the chat comes in, and updates as the conversation continues.

<Note>
  The brief is written for **Personal WhatsApp**, **WhatsApp Business App**, and **WhatsApp Business API (WABA)** numbers alike, and group chats get the same treatment as direct ones.
</Note>

## Viewing AI Insights

<Steps>
  <Step title="Open Team Inbox">
    Click on **"Team Inbox"** in the navigation menu.

    <img src="https://mintcdn.com/eazybe/Lyr9FAIPjUtc-6KL/images/bea-radar-1.png?fit=max&auto=format&n=Lyr9FAIPjUtc-6KL&q=85&s=a128d62daee5fac73b107e49077e62b2" alt="Click on Team Inbox" width="1506" height="944" data-path="images/bea-radar-1.png" />
  </Step>

  <Step title="Open a Chat and View the User Profile">
    Open any chat, then open the **User Profile** panel on the right.

    <img src="https://mintcdn.com/eazybe/Lyr9FAIPjUtc-6KL/images/bea-radar-2.png?fit=max&auto=format&n=Lyr9FAIPjUtc-6KL&q=85&s=dc5cf0c25f2cb0928c386aa6c6dfd901" alt="Open a chat and open the User Profile panel" width="1476" height="831" data-path="images/bea-radar-2.png" />
  </Step>

  <Step title="See Your AI Properties">
    Here are your **AI Properties** — automatically created based on what your business tracks.

    <img src="https://mintcdn.com/eazybe/Lyr9FAIPjUtc-6KL/images/bea-radar-3.png?fit=max&auto=format&n=Lyr9FAIPjUtc-6KL&q=85&s=f5ca20be2cb04c4802fcfdcf6677c8a5" alt="AI Properties panel in the user profile" width="1476" height="831" data-path="images/bea-radar-3.png" />
  </Step>

  <Step title="View Your AI Insights">
    View your **AI Insights** — Summary, Intent, Urgency Reason, Next Action, and more — all analysed by BEA Radar.

    <img src="https://mintcdn.com/eazybe/Lyr9FAIPjUtc-6KL/images/bea-radar-4.png?fit=max&auto=format&n=Lyr9FAIPjUtc-6KL&q=85&s=0207c44b0da20765c54ea00c320407f8" alt="AI Insights showing Summary, Intent, Urgency Reason and Next Action" width="1506" height="944" data-path="images/bea-radar-4.png" />
  </Step>
</Steps>

<Tip>
  The brief refreshes as the conversation continues, so reopening a chat later always shows the current state — not what it looked like when the chat first arrived.
</Tip>

## Next Steps

<CardGroup cols={2}>
  <Card title="AI Properties" icon="sliders" href="/en/ai-agents/bea-radar/ai-properties">
    Customise, add, and configure the fields the AI fills in
  </Card>

  <Card title="AI Filters" icon="filter" href="/en/ai-agents/bea-radar/ai-filters">
    Filter your whole inbox by any AI property
  </Card>
</CardGroup>