> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Latest updates and improvements to Eazybe

# Changelog

Latest updates and improvements to Eazybe

<Update label="January 11, 2026">
  ### Added - AI Unreplied Chats Agent

  We've introduced intelligent chat prioritization to help your team focus on what matters most.

  * Automatic Critical/Important/Normal classification based on keywords and sentiment
  * WhatsApp notifications for admins every 3 hours with summary stats
  * Smart detection of urgent keywords like "cancel", "refund", "urgent"
  * CRM-based customer value recognition for VIP prioritization

  ### Added - Enhanced Privacy Controls

  New privacy and compliance features to keep your data secure:

  * Complete Privacy & Compliance documentation
  * GDPR compliance tools with DPA support
  * Employee monitoring transparency features
  * Label-based chat exclusion from backup
</Update>

<Update label="January 5, 2026">
  ### Added - AI Reply Suggestions

  Get AI-powered message suggestions to respond faster and more professionally.

  * Multiple tone options: Professional, Friendly, Concise, Persuasive, Empathetic
  * One-click message insertion
  * Works in any WhatsApp conversation
  * No message data stored after processing

  ### Fixed - HubSpot Sync Improvements

  * Fixed contact matching for numbers without country code
  * Improved attachment sync reliability
  * Reduced sync delay from 5 min to 3 min average
</Update>

<Update label="December 20, 2025">
  ### Added - Salesforce Integration

  Full Salesforce CRM integration is now available:

  * Contact and Lead sync with automatic matching
  * Opportunity management from WhatsApp sidebar
  * Chat backup directly to Salesforce timeline
  * Mini-CRM view for quick access to Salesforce data

  ### Improved - Analytics Dashboard Redesign

  We've completely redesigned the analytics dashboard:

  * New team performance metrics with response time tracking
  * Exportable reports in CSV and PDF formats
  * Custom date range filters
  * Real-time conversation volume charts
</Update>

<Update label="December 10, 2025">
  ### Added - WABA Coexistence Mode

  Use WhatsApp Business App and API on the same number simultaneously:

  * Keep your existing chat history intact
  * No migration downtime required
  * Seamless sync between Business App and API
  * Perfect for teams transitioning to WABA
</Update>

<Update label="November 25, 2025">
  ### Added - Broadcast Campaigns

  Send messages to thousands of contacts with our new broadcasting feature:

  * CSV import support with automatic phone number formatting
  * Template variable mapping for personalization
  * Detailed delivery analytics (Sent, Delivered, Read, Replied, Failed)
  * Schedule campaigns for optimal send times

  ### Improved - Quick Replies 2.0

  Major improvements to Quick Replies:

  * Attachment support (images, documents, videos)
  * Team sharing options with visibility controls
  * Keyboard shortcuts for faster access
  * Enhanced search and filtering
</Update>

<Update label="November 15, 2025">
  ### Added - HubSpot Workflows Integration

  Trigger WhatsApp messages automatically from HubSpot workflows:

  * Deal stage change triggers
  * Contact property change triggers
  * Custom workflow actions
  * Variable mapping from HubSpot properties
</Update>

<Update label="October 30, 2025">
  ### Added - Revenue Inbox

  Centralized team inbox for all WhatsApp conversations:

  * Multi-agent view with real-time updates
  * Conversation assignment and transfer
  * Labels and funnels for organization
  * Team performance metrics

  ### Added - Mini-CRM View

  Access CRM data without leaving WhatsApp:

  * View and edit contacts inline
  * Create deals and opportunities
  * Add tasks and notes
  * Log call activities
</Update>

<Update label="October 15, 2025">
  ### Added - Zoho CRM Integration

  Connect Zoho CRM with Eazybe:

  * Automatic contact sync with phone matching
  * Chat backup to Zoho timeline
  * Workflow automation support
  * Mini-CRM view for Zoho data
</Update>

<Update label="September 20, 2025">
  ### Added - Scheduled Messages

  Send messages at specific times:

  * Date and time picker with timezone support
  * Recurring message support (daily, weekly, monthly)
  * Cloud sync for reliable delivery even when offline

  ### Improved - Chrome Extension Performance

  * 40% faster load time
  * Reduced memory usage by 30%
  * Better stability and error handling
</Update>

<Update label="September 5, 2025">
  ### Added - HubSpot Integration

  Official HubSpot integration launch:

  * One-click OAuth connection
  * Automatic contact sync
  * Chat backup to HubSpot timeline
  * Deal and ticket creation from WhatsApp
</Update>

<Update label="August 2025">
  ### Added - Privacy Blur

  Hide sensitive information during screen sharing:

  * Blur phone numbers and names
  * Quick toggle with keyboard shortcut
  * Perfect for demos and training

  ### Improved - Team Management

  * Bulk invite team members
  * Role templates for faster onboarding
  * Activity audit logs
</Update>

<Update label="July 2025">
  ### Added - LeadSquared Integration

  * Contact and lead sync
  * Activity logging
  * Mini-CRM view

  ### Added - Pipedrive Integration

  * Person and deal sync
  * Chat backup
  * Pipeline management
</Update>

<Update label="June 2025">
  ### Added - Google Sheets Integration

  * Export contacts to Google Sheets
  * Chat backup to spreadsheets
  * Custom column mapping

  ### Added - Export Functionality

  * Export conversations as CSV
  * Export analytics reports
  * Scheduled exports
</Update>

<Update label="Earlier in 2025">
  * **May 2025**: Initial WABA support, basic chat backup
  * **April 2025**: Chrome extension launch
  * **March 2025**: Bitrix24 integration
  * **February 2025**: Freshdesk integration
  * **January 2025**: Beta launch
</Update>