Freshdesk Integration

Integrating Freshdesk is a straightforward process. To get started, follow these steps:
  1. Install the Eazybe Chrome extension.
  1. Make sure you are active on the Eazybe Teams plan.
Once these steps are complete, you can begin integrating Freshdesk into your workflow.
Step 1: Login to your Freshdesk account.
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Step 2: Enter the following details
  • Domain/Helpdesk name can be obtained from the URL as shown below.
  • Navigate to the top right corner and click on the My Account icon.
  • Open the profile settings page.
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Step 3: Obtain the API key by completing the CAPTCHA check as shown.
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Frequently Asked Questions (FAQs) for Freshdesk Integration with Eazybe:
  1. Are there any specific permissions required for Freshdesk integration?
    1. The integration process typically requires access to your Freshdesk account, including obtaining the API key. Ensure you have the necessary permissions to complete the integration.
  1. What benefits does integrating Freshdesk with Eazybe provide?
    1. Integrating Freshdesk into Eazybe allows for a seamless workflow, providing a more efficient way to manage and respond to customer support tickets directly within the Eazybe platform.
  1. Are there any troubleshooting steps if I encounter issues during the integration?
    1. If you encounter issues, you can refer to the support resources or contact our customer support for assistance. Ensure that you have followed the integration steps accurately.
  1. Can I integrate multiple Freshdesk accounts with Eazybe?
    1. The integration process is typically done on a per-account basis. If you have multiple Freshdesk accounts, you may need to repeat the integration steps for each account.